Motel Operations Overview

Is the basic presentation of motel operations within a typical day at Aston Hill Motor Lodge Port Macquarie.

The basic presentation is to SELL & GIVE:

SELL:

  1. Rooms
  2. Food
  3. Beverages
  4. Meeting Facilities
  5. Bike Hire

and GIVE:

  1. Respectful courteous service
  2. Spotlessly clean premises with quality beds & facilities

To achieve this we have easy to follow guidelines with proven systems set out below:

1. Selling Rooms:

1st time Guest to the motel -  we have much to offer, however our presentation must incorporate three questions.

  1. How did you find out about us?
  2. Are you travelling through or attending a specific event in Port Macquarie?
  3. Some of our rooms include a complimentary continental breakfast, would you be interested in one of these rooms?
    Guest Reservation Procedures in roomMaster
    Booking Sources & Reasons for Visit inserts.
  4. Don't forget to check if the Credit Card is active if you are suspicious of the Guest's identity.
    EFTPOS Pre-Authorisation Check

Once you have inserted all details in the front office software on a new Guest assess if the Guest may return or have  family or corporate reasons to re-visit Port Macquarie. The next overview will assess the opportunities and services offered to future Corporate Guests.

Explain services offered to - Priority Guests
Insertion of procedures to look after Corporate & Priority Guests

roomMaster is a powerful front booking office system, however it lacks the follow-up and search facilities of email communication that is included in Microsoft Outlook. The next series of instruction gives you assistance in incorporating Outlook into roomMaster.
Outlook & roomMaster

However before using Outlook an Anti-Virus system must be in place.
Anti-Virus Controls

Reservations and Guest Profiles in roomMaster.

Create PDF formatted files and attach them to emails is an important function within roomMaster.
The following instructions assists you to do this.

  1. Create & Send Guest's invoice by email
  2. Show the Guest's Company on the email + search (Clty Ledger) Company file for recent employee stays

Instructions on common highly used duties in roomMaster:

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